Privacy Policy
1. Introduction
At Vivienda Vacacional Pinzón Azul, we respect the privacy of individuals who visit our website, make enquiries, or stay at our holiday accommodation. This Privacy Policy explains what personal data we process, the purposes for which we use it, the legal grounds for processing, and the rights of the individuals concerned.
The data controller is Amparo Llano Rodríguez, the operator of the tourist accommodation business Vivienda Vacacional Pinzón Azul. The day-to-day management of enquiries, bookings, and guest assistance may be carried out by an authorised person acting on behalf of the operator.
This policy applies to the website www.pinzonazul.com and to the processing of personal data relating to enquiries, bookings, and stays, without prejudice to the separate privacy policies of external booking platforms.
2. Rights of Data Subjects
You may request access to your personal data, its rectification if inaccurate, its erasure where applicable, restriction of processing, objection to processing, and data portability in the circumstances provided for by law.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
You also have the right not to be subject to decisions based solely on automated processing where the conditions established by applicable legislation are met.
To exercise your rights, please contact contacto@pinzonazul.com. We may request additional information where necessary to verify your identity.
Requests will generally be handled within one month, without prejudice to any extensions permitted by law.
If you believe that your rights have been infringed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).
3. Data Retention
We will retain personal data for as long as necessary to manage enquiries, bookings, and stays and, subsequently, for the periods required by applicable legislation or for as long as potential liabilities may arise.
Guest registration data will be retained for the legally required period where applicable, including the three-year retention period established by the relevant legislation for records that must be maintained.
Accounting and tax documentation will be retained for the corresponding statutory periods.
Enquiry messages will be deleted or retained only for as long as necessary to respond to them and manage any potential liabilities.
Guest identification data is managed through Check-in Scan. As a standard practice, the accommodation operator does not keep local copies of identity documents or guest registration forms.
4. Legal Bases for Processing
The processing of data necessary to handle booking-related enquiries, confirm reservations, and provide accommodation services is based, as appropriate, on the performance of a contract or the implementation of pre-contractual measures.
Guest registration and certain tax and administrative obligations are based on compliance with legal obligations.
Certain processing activities necessary to protect system security, handle incidents, or defend legal claims may be based on legitimate interests, following the appropriate assessment.
Where non-essential cookies are used or communications requiring consent are sent, consent will be requested beforehand and may subsequently be withdrawn.
Simply browsing the website does not constitute general consent to all processing activities.
5. Personal Data We Collect
Depending on your relationship with the accommodation, we may process:
- Identification and contact details, such as first name, surname, telephone number, and email address.
- Information relating to enquiries and bookings, including dates, number of guests, and communications.
- Information necessary for payment management and invoicing.
- Guest identification data required by applicable legislation.
When browsing the website, technical data may be processed, including IP addresses, browser information, access dates and times, and cookie-related information, depending on the website's actual configuration.
The information required for guest registration is collected exclusively for that purpose and managed through Check-in Scan.
We do not request more personal data than is necessary for the stated purposes.
6. How We Obtain Personal Data
Personal data is obtained directly from individuals when they complete the website's contact form, send an email, make a telephone call, or provide information necessary to manage a booking or stay.
We may also receive personal data through booking platforms such as Airbnb, Vrbo, and HomeToGo, insofar as necessary to manage reservations made through those platforms.
Mandatory guest registration information is collected through Check-in Scan.
Additionally, technical data and, where applicable, cookie-related information may be generated when users browse the website.
7. Purposes of Processing and Data Recipients
We process personal data for the following purposes:
- Responding to enquiries.
- Processing and managing reservations.
- Providing accommodation services.
- Communicating with guests about their stay.
- Complying with guest registration obligations.
- Issuing and retaining tax and accounting documentation.
- Handling incidents and complaints.
To fulfil these purposes, service providers acting on behalf of the accommodation operator may be involved, including:
- IONOS: Website hosting and associated services.
- Check-in Scan: Technological management of guest registration.
- Tax advisers: Accounting and tax-related services.
Where these providers act as data processors, they must comply with the obligations and safeguards required by law.
Airbnb, Vrbo, and HomeToGo may process personal data as independent data controllers in relation to their own platforms, in accordance with their respective privacy policies.
Guest information will be disclosed to the competent authorities where legally required.
We do not sell personal data to third parties.
8. Cookies
The website may use cookies or similar technologies to enable its operation and, depending on its configuration, for other purposes.
Strictly necessary cookies may be used in accordance with applicable legislation. Non-essential cookies will require prior consent where legally required.
Where applicable, users may accept, reject, or configure non-essential cookies and subsequently modify their preferences using the mechanisms provided on the website.
Detailed information about cookie types, purposes, duration, and third parties must reflect the cookies actually installed.
This section remains subject to technical verification of the website and its consent management system.
9. Data Collected by Third Parties
When users access external booking platforms such as Airbnb, Vrbo, or HomeToGo through our website, they interact with services that may process their personal data in accordance with their respective privacy policies.
Vivienda Vacacional Pinzón Azul does not control the processing activities carried out by these entities when they act as independent data controllers.
Where service providers process personal data on behalf of the accommodation operator, access to such data will be limited to what is necessary for the contracted purpose and will be subject to the safeguards required by applicable legislation.
10. Information Security
We adopt reasonable technical and organisational measures appropriate to the risks involved in processing personal data, with the aim of protecting it against unauthorised access, loss, alteration, or improper disclosure.
Access to personal information is restricted to individuals who require it to perform duties related to the accommodation business.
Guest registration data is managed through Check-in Scan, without routinely retaining local copies of identity documents or guest registration forms.
The use of technology service providers does not remove the data controller's obligations.
In the event of a personal data breach, its consequences will be assessed and, where applicable, the notifications and communications required by law will be made.
11. International Data Transfers
Certain technology service providers or external booking platforms may process personal data outside the European Economic Area (EEA).
Where an international data transfer is subject to the General Data Protection Regulation (GDPR), it must be supported by a valid mechanism under that Regulation, such as an adequacy decision or appropriate safeguards, as applicable.
The existence, destination, and specific conditions of such transfers must be verified against the documentation provided by the service providers actually used.
12. Advertising
Vivienda Vacacional Pinzón Azul uses its website to provide information about the tourist accommodation, its features, services, and available contact and booking methods.
The accommodation may also be promoted through external tourist booking platforms, including Airbnb, Vrbo, and HomeToGo.
These platforms may use their own advertising technologies and analytics tools in accordance with their respective privacy policies.
The use of these platforms does not necessarily mean that Vivienda Vacacional Pinzón Azul installs advertising tracking technologies on its own website.
If advertising tools involving the processing of personal data or the use of non-essential cookies are introduced, users will be informed beforehand and their consent will be requested where legally required.
Users will be able to manage their privacy and cookie preferences through the mechanisms provided on the website, where applicable.
13. Marketing and Communications
Vivienda Vacacional Pinzón Azul does not routinely use guests' personal data to conduct advertising campaigns, send commercial offers, or distribute promotional communications.
Communications with users and guests are primarily intended to respond to enquiries, manage reservations, and provide information relating to the accommodation services booked.
Occasionally, Vivienda Vacacional Pinzón Azul may send Christmas greetings to former guests, provided that a valid legal basis exists for using their contact details for this purpose.
These communications will not be promotional in nature and will not include advertising for the accommodation's services.
Recipients may request at any time that they no longer receive Christmas greetings or similar communications by contacting the data controller using the contact details provided in this Privacy Policy.
Personal data will not be sold or disclosed to third parties for commercial marketing campaigns.
14. Change of Ownership of the Business
If ownership of Vivienda Vacacional Pinzón Azul changes, or if the tourist accommodation business is transferred to another operator, it may be necessary to disclose certain personal data to the new operator, provided that a valid legal basis exists for such disclosure.
In these circumstances, the transfer of personal data will be limited to the information strictly necessary to ensure the continuity of existing bookings, comply with applicable legal obligations, and address liabilities arising from the business activity.
Where appropriate, individuals will be informed of the identity of the new data controller and the conditions applicable to the processing of their personal data, in accordance with the General Data Protection Regulation (GDPR).
Any transfer of personal data will comply with the principles of lawfulness, transparency, data minimisation, and confidentiality established by applicable legislation.
15. Minors
Vivienda Vacacional Pinzón Azul recognises the particular importance of protecting minors' personal data and is committed to processing such information in accordance with the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018, and other applicable legislation.
Use of the Website
Our website is primarily intended for adults interested in obtaining information about the tourist accommodation or making a reservation.
It is not specifically directed at minors and is not intended to collect their personal data through activities or services designed for them.
Where the processing of a minor's personal data requires consent, the conditions established by applicable legislation will be respected, including the involvement of parents or legal guardians where required.
Registration of Underage Guests
Vivienda Vacacional Pinzón Azul welcomes families with children.
In compliance with the legal obligations applicable to tourist accommodation establishments, certain personal data relating to minors staying at the property may be collected.
The information requested will be limited to the data required by applicable legislation for guest identification and registration.
This information may be managed through the Check-in Scan platform and will be disclosed to the competent authorities where legally required.
The collection of this information is based on compliance with legal obligations and does not require the consent of parents or legal guardians as the legal basis for processing.
Protection of Minors' Personal Data
Minors' personal data will be processed exclusively for legally established purposes and will be subject to the same security and confidentiality obligations applicable to other guests.
Minors' personal data will not be used to create commercial profiles or send advertising communications.
Parents or legal guardians may exercise the rights available to them in relation to minors' personal data through the contact methods indicated in this Privacy Policy.
16. Updates or Changes to This Privacy Policy
Vivienda Vacacional Pinzón Azul reserves the right to amend or update this Privacy Policy whenever necessary to reflect legislative changes, modifications to the services offered, the introduction of new technological tools, or changes to personal data processing procedures.
Any amendments will be published on our website, indicating the date of the latest update.
Where changes significantly affect the processing of personal data, the necessary measures will be taken to appropriately inform affected users and guests.
Where applicable legislation requires consent for new processing purposes, such consent will be obtained before the relevant processing activities take place.
Users are encouraged to review this Privacy Policy periodically to remain informed about the conditions applicable to the processing of their personal data.
17. How to Contact Us
If you have any questions about this Privacy Policy, would like information about the processing of your personal data, or wish to exercise any of the rights recognised under data protection legislation, you may contact the data controller using the following details:
Data Controller: Amparo Llano Rodríguez
Accommodation Trading Name: Vivienda Vacacional Pinzón Azul
Email: contacto@pinzonazul.com
Website: www.pinzonazul.com
Requests relating to the exercise of data protection rights will be handled within the time limits established by applicable legislation.
As a general rule, a response will be provided within one month of receiving the request, without prejudice to any extensions permitted by law.
Where necessary to verify the applicant's identity, additional information may be requested solely for that purpose.
If you believe that your rights regarding the protection of personal data have been infringed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).
Last updated: 20 October 2026.